Elysian Mastery webshop operates in accordance with the Consumer Protection Act, the law of the Republic of Croatia which protects the basic consumer rights when buying products and services. 

Termination of sales contract

You have the right, without giving a reason, to terminate the sales contract within 14 days from the date of receiving the goods or after placing the order, in case you have changed your mind before the delivery of the goods.

In order to unilaterally terminate the Sales contract, it is necessary to submit a termination statement, together with the original invoice, before the expiration of the specified period. You can submit written statement of termination in the package together with the goods or to the e-mail address: info@elysianmastery.hr

In the event of the termination of the contract, each party is obliged to return to the other party what it received under the Contract. According to Article 72 of the Consumer Protection Act, you are obliged to return the received goods to the address Elysian Mastery, Franje Muckea 2a, 31000 Osijek.

The precondition for unilateral termination of the Contract is that the goods have not been used and that they are in the original packaging, including the original tags. If the use (reduction in the value) has occurred, upon receipt of the returned goods, we will assess the condition of the goods according to the visible signs of use and accordingly determine the percentage of the refund to be paid. In such situations, we will contact you and try to find the mutually most acceptable solution.

No later than 14 days from the date we receive your notice of the decision to terminate the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment to your transaction account.

The customer is responsible for the shipping cost in any case of returns or exchanges.

  1. Complaints regarding defective goods

In really rare cases when you receive defective goods, you have the right to complaint within the legal period under the Consumer Protection Act.

In accordance with Art. 10 of the Consumer Protection Act, we allow you to send your complaints to the e-mail address info@elysianmastery.hr ili putem pošte na adresu Elysian Mastery, Franje Muckea 2a, 31000 Osijek, Hrvatska.. We will respond to all received complaints as soon as possible, but no later than 15 days from the date of receipt of the complaint, and we will resolve your complaint in the most favourable way possible.

The customer is responsible for the shipping cost in any case of returns or exchanges.

A complaint will be considered valid if the product inspection and, if necessary, additional expertise, determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act and the Consumer Protection Act.

If the complaint is found to be valid, we will replace the goods with identical ones without defects at our expense or refund the full amount paid for the product, including delivery costs.

In the event that the complaint is not valid, i.e. if the consumer’s complaint is rejected, the buyer who filed the complaint will bear the cost of re-delivery of the purchased product to the buyer’s address.

  1. Online consumer dispute resolution

In accordance with the regulations of the European Union, Elysian Mastery webshop participates in resolving consumer disputes for products and services purchased online, which customers can submit online.

European Union Regulation no. 524/2013. on the Online Dispute Resolution platform has been in force since 9 January 2016.

Pursuant to Article 14 (1) of that Regulation, traders established within the European Union engaging in online sales contracts are required to provide on their websites an electronic link to the Online Dispute Resolution Platform (ODR Platform) in an easily accessible place.

You can find the link to the Online Dispute Resolution Platform below. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR

For more detailed information, feel free to contact us at the e-mail address info@elysianmastery.hr

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